Apr 18 - May 8Phase 1May 8 - 27May 28 - Jun 5
Open feedback, as Michele Zanini presented in his hack on 360 feedback, is essential for an adaptable organisation. I would like to suggest a further move into the core of strategic adaptability by inviting all employees to evaluate the strategy as such.
We actually did this some years ago in a Finnish company by asking all employees to evaluate the credibility of
- the management team
- the plan (from industry foresight down to individual compensation)
- the implementation of the plan
All employees, both white and blue collars, had their say, and the results were discussed through with the employees in their teams.
The results of the first round were horrible, but over time the results started to improve, leading to a high commitment and – at least how I saw it – to a more adaptable organisation.
We repeated the survey and the ensuing dialogue roughly once a year, and as you would expect, the improvement started at the management team credibility, moved to the plan and finally to the implementation.
I think the clue was not really the survey as such, but the fact that the management had the nerve to be evaluated by the employees, and that the management ensured that the dialogue was handled properly. People were involved and empowered, and they felt it.
Inviting people to evaluate the strategy does not have to an enterprise wide program in the sense of cumulating the results into corporate summaries. The main thing is to activate the dialogue all over the place.