Robert Marshall
Principal Innovation Consultant, Dell Services

Hackathon Public Profile

2 years 2 months ago
Robert Marshall commented on Bring back the culture of employee belongingness in the organization
How would you see technology facilitating employee belongingness? Regards, Robert Marshall More
2 years 2 months ago
Robert Marshall commented on Value beats formality
Edwin, I like your post. Two questions for you. - Are you equating formality to bureaucracy? - Assuming you are, how do you think that technology can be applied to facilitate the steps that you... More
2 years 2 months ago
Robert Marshall liked Value beats formality
2 years 2 months ago
Robert Marshall posted Transparency of bureaucracy's performance
In Phase 1 of this hackathon, submitters were asked how bureaucracy makes my job tasks (e.g., submitting an expense report) harder or easier. I cited the following factors: - the amount of time I h... More
2 years 4 months ago
Robert Marshall commented on Phase 1 Synthesis: Where the Bureaucracy Management Tax Appears in Our Organizations
The team that I work on has a saying that "technology does not cause change, it only enables, facilitates, or accelerates change that already wants to happen." Given this premise, the question is whe... More
2 years 5 months ago
Robert Marshall posted Bureaucracy's Customer Experience Index
In doing a review of the origin, evolution, and current status of the definition for bureaucracy (via Wikipedia and its references), I came away with the view that bureaucracy involves the following e... More
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1Comments

Transparency of bureaucracy's performance

In Phase 1 of this hackathon, submitters were asked how bureaucracy makes my job tasks (e.g., submitting an expense report) harder or easier. I cited the following factors:

- the amount of time I have to spend interacting with the bureaucracy,
- the amount of training that I have...

By Robert Marshall on June 2, 2022
transparency
0Comments

Bureaucracy's Customer Experience Index

In doing a review of the origin, evolution, and current status of the definition for bureaucracy (via Wikipedia and its references), I came away with the view that bureaucracy involves the following elements:

- run by non-elected personnel (this applies for government and corporate entities since neither citizens or employees...

By Robert Marshall on March 14, 2022
customer experience