Micha Roon

I disagree about the statement "the only worthwhile metric is a happy client".

It is important to keep the customers happy but not at any cost. The most important metric is how much are they willing to pay and how much did you spend for that.

This metric has both the advantage of being measurable and allow the company to survive.

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Micha Roon

I disagree about the statement "the only worthwhile metric is a happy client".

It is important to keep the customers happy but not at any cost. The most important metric is how much are they willing to pay and how much did you spend for that.

This metric has both the advantage of being measurable and allow the company to survive.